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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. Purchases, excluding bespoke items, may be returned to us for a refund. Items must be returned within fourteen days of the delivery of your order. Goods must be returned to Keytrak Lock and Safe Company unless we ask you to return them directly to a third party. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. 

In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account. 

Optional enhanced outbound delivery services such as courier upgrade, timed delivery, and Saturday delivery are non-refundable on product returns

PLEASE NOTE: Bespoke items, including made to measure items, customised items, additional keys, and keys cut to a specific profile, are not covered by our returns policy.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Alternative Dispute Resolution (ADR):
The European ODR (online dispute resolution) platform allows consumers, traders and ADR providers to file, respond to, and handle disputes online.

European ODR links to : http://ec.europa.eu/consumers/odr/

If you wish to return any item you have received, please email sales@keytrak.co.uk or call 0151 495 5740 (Monday-Friday 8.30am to 5.00pm)